What these terms cover. These are the terms and conditions on which we supply our Services to you which includes joining our Membership.
Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
Changes to these terms. We reserve the right to change these terms and will publish updated terms and/or policies on our website.
Information about us and how to contact us
Who we are. We are The Energy Buyer’s Club Limited, a company registered in England and Wales. Our company registration number is 11059159 and our registered office is at 71-75 Shelton Street, London, Greater London, United Kingdom, WC2H 9JQ.
How to contact us. You can contact us by writing to us at
How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
Our contract with you
How we will accept your order. Our acceptance of your order will take place when you 'opt-in' your property after entering your energy supply details during the registration process, at which point a contract will come into existence between you and us and you will be able to take advantage of your Membership.
Registration process. There are four steps to complete registration:
- Register your personal details (first name, surname, phone number (optional) and e-mail address;
- Register your property (full property address);
- Energy supply detail (gas, electricity or dual fuel supply, Economy 7, smart meters installed, unique identifiers for gas (MPRN) and electricity (MPAN));
- Optional energy usage details (annual usage figures in kWh or estimates based on property type and usage pattern.
We only sell to customers in Great Britain (GB). Our website is solely for the promotion of our Services in GB. Unfortunately, we do not accept customers’ enquiries where these relate to addresses outside GB.
Negotiating bulk energy deals. We aim to achieve market beating energy tariffs through bulk discounts, by negotiating deals based on large groups of our members.
Annual switch. Once you have signed your property up to the scheme we shall negotiate a new bulk deal every year, giving you notice of the deal and proposed switch date and proceeding to switch you to the new provider unless you choose to opt-out.
Providing the Services
Agreement to switch. By subscribing to our Membership, you agree that we can initiate a switch of your energy suppliers each year, unless you opt out of the deal within 4 weeks of us notifying you of our intention to switch.
Our Services are ongoing. We will supply the Services to you until either the services are completed or the subscription expires (if applicable) or you end the contract, or we end the contract by written notice to you.
We are not responsible for delays outside our control. If our supply of the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract. If you have paid for a service, you may receive a refund for any Services you have paid for but not received, if you have ended the contract in accordance with this clause.
What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Services to you, for example, the address of your property. We will normally take this during the Registration process and you may not be able to complete your sign up if you do not provide it. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract (and clause 8 will apply). We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Reasons we may suspend the supply of Services to you. We may have to suspend the supply of a Service to:
- deal with technical problems or make minor technical changes; or
- update the Services to reflect changes in relevant laws and regulatory requirements.
Your rights if we suspend the supply of Services. We will contact you in advance to tell you we will be suspending supply of the Services, unless the problem is urgent or an emergency. You may contact us to end the contract if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 3 months.
Your rights to end the contract
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
- If you want to end the contract because of something we have done or have told you we are going to do;
- If you have just changed your mind about our Services.
Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:
- we have told you about an upcoming change to the Services or these terms which you do not agree to;
- there is a risk that supply of the Services may be significantly delayed because of events outside our control;
- we have suspended supply of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than three months; or
- you have a legal right to end the contract because of something we have done wrong.
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most Services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights give you a 14 day “cooling off period” during which you can simply cancel the contract between us.
Our guarantee. Because we don’t charge you and we don’t seek to lock you in, you can “opt out” of our Membership at any time but you will not be able to take advantage of the deals we reach with energy suppliers from that moment on.
How you can end the contract
Tell us you want to end the contract. To end the contract with us, select the 'Delete my account' option in the personal details section of your account page, and follow the instructions.
Our rights to end the contract
We may end the contract if you break it. We may end the contract for Services at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services, for example, the address of the property you are wishing to save money on.
We may withdraw the Services. We may write to you to let you know that we are going to stop providing the Services. We will let you know at least one month in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for Services which will not be provided.
If there is a problem with the Services
How to tell us about problems. If you have any questions or complaints about the Services, please contact us. write to us at firstname.lastname@example.org.
Summary of your legal rights. We are under a legal duty to supply Services that are in conformity with this contract. See below for a summary of your key legal rights in relation to the Services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
We provide Services, for example and the Consumer Rights Act 2015 says:
- You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
- If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
- If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
However, you aren’t paying for our Services so we will not ask you for any money if you want to cancel.
Our responsibility for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services.
We are not liable for business losses. We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We are not responsible for the acts of the energy provider we place your account with. Your contract will be independent of us and you will need to contact their customer service if you have a complaint about it and you can of course terminate your contract with that provider in accordance with its terms and conditions which it will supply to you.
How we may use your personal information (your data protection rights)
- to supply the Services to you; and
- if you agreed to this during the order process, to give you information about similar Services that we provide, but you may stop receiving this at any time by contacting us.
Just so that we are completely clear with you, we will need to provide your personal data to energy suppliers in order to effect a switch over to them and save you money.
We will only give your personal information to third parties where the law either requires or allows us to do so.
Other important terms
We may transfer this agreement to someone else. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within 28 days of us telling you about it.
You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. This includes incoming purchasers or tenants to your property. We may not agree if it is clear to us that the contract is unwanted or if that person does not sign up to our Membership.
Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.
Mediation If you are not happy with how we have handled any complaint, we will always attempt to mediate with you to try and resolve the issues you may have.